Shipping policy

Dendji.com1 Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days before shipment.

Shipping Time

Delivery generally takes 10–15 business days, depending on the destination and carrier.

Please note that during peak seasons or due to unforeseen shipping delays, delivery times may be longer than expected.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Shipping Address

Please ensure that your shipping address is accurate before placing your order. Dendji.com is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information.

Return & Refund Policy

At Dendji.com, customer satisfaction is important to us, and we strive to provide high-quality products.

Due to the nature of our products (dietary supplements and made-to-order items), we do not accept returns or exchanges for products that have been opened, used, or ordered by mistake.

However, if you receive:

  • a damaged product,

  • an incorrect item, or

  • a product with a manufacturing defect,

please contact us within 7 days of delivery and include clear photos of the product and its packaging.

After reviewing your request, we will provide a replacement or issue a refund when appropriate.

Order Cancellation Policy

Orders may be canceled only if they have not yet entered production.

Once production has begun, orders cannot be canceled, modified, or refunded.

Privacy Policy

At Dendji.com, we respect your privacy.

The personal information we collect is used only to:

  • Process and fulfill your orders.

  • Deliver your purchases.

  • Communicate with you regarding your order.

  • Improve your shopping experience on our website.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Terms & Conditions

By placing an order on DENDJI.com, you agree to these policies and terms.

Shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

DENDJI reserves the right to update these policies at any time without prior notice.

Contact Us

If you have any questions regarding your order or our policies, please contact us:

Email: contact@dendji.com

Website: https://dendji.com